Priya builds consumer-facing fintech products with React and Node.js. Her PayKit library simplifies Indian payment gateway integration and has been adopted by dozens of startups. She previously led frontend at a Mumbai-based neobank.
- * Led end-to-end Oracle CX Cloud implementations from solution design through successful production deployment.
- * Defined solution architecture and system design for complex CX transformation programs across Sales, Service, and Customer Experience domains.
- * Worked closely with business stakeholders to translate requirements into scalable and sustainable technical solutions.
- As a Practice Director at Accelalpha, I successfully led the Cloud CX & CPQ team and spearheaded all presales efforts for the Middle East, Africa, and APAC regions. My presales experience encompasses solution demos, customer engagement, responding to RFPs, and preparing proposals.
- As a member of the India Leadership team, I focused on driving growth and improvement in the CX practice. I improved delivery efficiency and built a strong CX team to support solution development, including integration with other Oracle Fusion modules and the implementation of Oracle Subscription Cloud.
- I am eager to connect with more Oracle contacts and customers to expand my reach, enhance presales efforts, and build customer-centric solutions in the Oracle CX space.Feel free to Connect with me on '
- As a CX Manager, I was dedicated to driving the growth of the CX practice through strategic presales initiatives and effective delivery management. My responsibilities included leading presales efforts, conducting engaging solution demos, and fostering strong customer engagement to understand their needs and deliver tailored solutions. I focused on enhancing delivery efficiency while ensuring alignment with customer expectations.
- My efforts in building and mentoring a skilled CX team contributed to the successful implementation of innovative customer-centric solutions, ultimately driving practice growth, successful CX project implementation, and customer satisfaction.
“View my verified achievement from Google.”
“View my verified achievement from Google.”
“View my verified achievement from Google.”
“Proud to earn the Agentblazer Champion 2026 badge and continue my journey of learning, innovation, and embracing the future of AI-powered CRM. 🚀”
“Continuous learning is the key to staying relevant in a rapidly evolving technology landscape. I'm pleased to share that I've earned the Oracle CX Sales 2026 Certified Implementation Professional certification. Looking forward to leveraging the latest Oracle CX capabilities to deliver even greater value. #Oracle #OracleCX #CloudCX #Certification #ContinuousLearning”
“View my verified achievement from IBM.”
“In most CX transformation programs I have worked on, AI is no longer a “future topic”. It is already inside the system. What I am seeing in real implementations is interesting: AI is helping with: * Case summarization * Suggested resolutions * Customer history analysis * Agent assistance during service interactions But the real impact is not in the features. It is in reducing the time agents spend just “understanding the problem”. However, there is a catch. AI only works well when: * Data is cle”